Refund & Return Policy

1. Return Period

We accept returns of unused products within 7 days of delivery.

The item must be:

If you didn't like the product, color, or size, you can return or exchange it within 7 days of delivery.

This applies to all products including bags and clothing items.

The item must meet the same conditions:

Products bought during clearance or sale cannot be returned.

To process any return or damage claim, customers must record a full unboxing video showing:

Important: Without a proper video, returns for damage or missing items cannot be accepted.

If the product received is damaged or has a manufacturing defect, contact us within 48 hours.

Customer Support:

We will arrange pickup and replacement/return.

Refunds are issued after we receive and check the product.

Refund will be processed to the original payment method or as store credit.

This may take 5–7 working days after approval.

Returns will not be accepted in the following cases:

Last updated: February 2026